FAQ

Frequently Asked Questions

With the pre-decorated biscuits, I will need a few days as biscuits need baking, cooling, decorating and then drying, as well as allowing for posting. Biscuits are sent Royal Mail 1st Class, but I recommend arranging delivery for a couple of days before you need them to allow for any delays. Book as early as you can, but if you need them within a week, please contact me via Instagram, email or the contact form and I will see what I can do!

Kits will have a shorter turnaround time, as you will be the one doing the decorating, but I would still recommend booking 5 working days ahead of the event.

I am still working on a gluten-free recipe that doesn’t crumble the second a biscuit is picked up! Please bear with me on this, it is a time consuming and disappointing task!

I do have a vegan option, these will come with white icing only as the colours are not suitable for vegans, please advise in the note section the amount of vegan peens needed and these will be swapped into your box.

Because of all the different elements that go into the biscuits, it isn’t easy for me to guarantee that they are nut-free – the colour used for the icing has a nut warning on it due to their manufacturing process and all biscuits are baked, decorated and packed in a kitchen that handles nuts. However, if you do require a nut-free peen, please message me in advance of your booking and I can let you know if I have the capacity to create a super-duper nut-free batch!

The biscuits are individually wrapped and packed into sturdy boxes with plenty of bubble wrap. There is a chance that a couple may get dick-capitated on the journey, but it won’t spoil the taste or the look of them at all! If you do receive a box that has been chucked around, please take plenty of photos and get in touch as soon as you can. This way I can arrange compensation from the post office and get you a replacement or refund as soon as possible. Arranging delivery of your biscuits a couple of days ahead of your event will allow you the opportunity to check everyone is in one piece and get in touch if there are any problems!

The shelf life of the biscuits themselves are 3-4 months, however the icing will begin to lose it’s youthful glow after a couple of weeks. Each batch of biscuits comes with a postcard with the date of baking on them so you know when to get eating!

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Which option should I choose?

Your peens will be sent first class Royal Mail as standard, however, if you are ordering last minute for the six box or ten box, or you want guaranteed delivery for a specific date, please choose special delivery.